End User Guides

How To Troubleshoot Classroom Audio Visual Issues
If the steps below fail, please contact ICT support via helpdesk@skdrive.org This list will be added to and adjusted as we experience more common issues. ...
Mon, 29 Nov, 2021 at 3:40 PM
How to Unmute Mic (Windows)
1. Type or copy "mmsys.cpl" into the Start Menu and click on the following  2. Open the recording devices Tab at the top and double-click on the ...
Thu, 12 Mar, 2026 at 10:24 AM
How to Visualiser (Windows/Chrome)
To use visualisers on any device, navigate to the site below. https://apps.ipevo.com/pwa/visualizer.app/ This link can also be found on the staff dashboard...
Thu, 5 Mar, 2026 at 3:56 PM
LanSchool blanking student screens
In the Windows task tray, locate the LanSchool icon and left-click it to open the interface. Select “Class List”, and then “Load Class List…” from the dro...
Thu, 29 Jan, 2026 at 2:01 PM
Logging into Home-Access (Apple Mac)
Step 1 - Download and install this app https://apps.apple.com/gb/app/microsoft-remote-desktop-10/id1295203466 Step 2 - Open the app and move to the W...
Fri, 22 Mar, 2024 at 9:11 AM
Logging into Home-access (Chromebook)
To make use of Homeaccess on a Chromebook you will need the Microsoft remote desktop app. If you have the app already proceed to Step 2 Step 1  ...
Fri, 22 Mar, 2024 at 9:10 AM
Logging into Home-Access (Win10)
Step 1 - In a browser navigate to https://homeaccess.cathedralschoolstrust.org Step 2 - Login using your School computer login details. Ste...
Fri, 12 Jan, 2024 at 8:58 AM
Password Protected Word Documents
Add or remove a password to control access To set a password on your Word, Excel or PowerPoint file click: File > Info > Protect Document > Encryp...
Thu, 26 Feb, 2026 at 12:37 PM
Rearrange Screens (Windows)
Right-click the desktop background, then in the menu select "display settings" This will open the display menu, recognised monitors are numbered ...
Thu, 26 Feb, 2026 at 12:30 PM
Sending files securely with Tresorit
   Go to https://send.tresorit.com/ Click the + button to upload your file(s) Find the file you would like to share. Enter your ema...
Fri, 12 Jan, 2024 at 8:57 AM